While many CIOs and managers consider digital transformation to be something ‘cultural’, an abstract concept that they want to instil in their employees’ minds, we consider it something that you just have to do.
The problem with abstract concepts is that they easily create unanimity. At the same time, this is how you create a future problem. Eventually, you will see that each employee did what they thought was right and no one truly understood each other.
When it comes to digitalisation, we are usually talking about software. And with software, you have to get very concrete very fast. Make sure each element is thoroughly analysed, for example the delivery of services to your customers.